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Last updated: July 31, 2026
This Refund Policy explains when and how you may be eligible for a refund on services purchased from PDR Web Solutions. Refund eligibility varies by product type, as described below.
Domain name registrations, renewals, and transfers are generally non-refundable once processed, in line with standard domain industry practice and registry policies. This is because registration fees are paid to the domain registry at the moment of registration and are typically non-recoverable. Exceptions may be made at our discretion in cases of:
New purchases of shared hosting, VPS, dedicated server, and cloud hosting plans are eligible for a refund within 30 days of the initial purchase, provided:
Renewal payments for existing hosting, VPS, dedicated server, or cloud services are non-refundable, but you may cancel auto-renewal at any time before the next billing date to avoid future charges.
New Business Email subscriptions are eligible for a refund within 15 days of purchase if the mailbox has not been substantially used (for example, minimal or no emails sent/received). Renewal payments are non-refundable.
SSL certificates that have already been issued and installed are non-refundable, as certificate issuance involves a non-recoverable cost from the certificate authority. SiteLock and CodeGuard subscriptions may be refunded within 7 days of purchase if the service has not yet been activated on your website.
Reseller hosting and reseller server plans are eligible for a refund within 30 days of initial purchase, provided no sub-accounts or client websites have been provisioned under the reseller account. Renewal payments are non-refundable.
Refund eligibility for combo/bundle purchases follows the individual policy of each component included in the bundle. For example, if a bundle includes a domain (non-refundable) and hosting (refundable within 30 days), only the hosting portion of the bundle price may be refunded, calculated at the standalone price for that component.
Add-ons such as Domain Privacy, Premium DNS, Email Forwarding, and Block Storage follow the refund window of their parent product category (typically 15–30 days) unless otherwise stated at checkout.
To request a refund, please contact our support team with your order ID or the email address used at checkout, and the reason for your request. Approved refunds are processed back to your original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer.
We ask that you contact our support team before initiating a chargeback with your bank or card issuer, so we have the opportunity to resolve the issue directly. Unwarranted chargebacks may result in suspension of your account.
We may update this Refund Policy from time to time. The refund terms in effect at the time of your purchase will apply to that transaction.
For any refund-related questions, please contact our support team.
